There are times when I think I could do a whole blog just on libraries — as they are some of the most innovative organizations in town. The latest service I discovered is a library that provides computer workstations with cribs. It’s a simple addition but an oh-so-valuable one for parents who may need to access the internet while also caring for their baby.
Has your organization thought about how you can best accommodate those with a little one? Perhaps you could add a crib or bouncy chair to your waiting room. You could offer drive-through services or valet parking for parents with young children. Maybe you have tablets with kid-friendly games preloaded to amuse your youngest clients.
Intentionality and thoughtfulness about the whole guest experience can make things better for everyone.
