Everyone now has a personal entertainment center in their pocket and the newer planes accommodate for that. In a nod to how prevalent streaming has become, airlines have adapted their planes to provide special shelves to hold phones for that purpose. Gone are the built-in phones and even television screens on the back of the seat, replaced with a simple shelf to allow people to utilize their own equipment.
Has your organization looked at its physical space lately and considered whether modifications need to be made? With most people having a phone are you providing outlets instead of screens, wifi instead of paper forms for check-in, tables for laptops instead of public computers, or phone chargers instead of phone booths?
Technology — and its users — are continually evolving. Your space needs to change too in order to stay relevant. What was convenient even a few years ago now may be outdated.