We start all of my managerial communication classes with practice in making introductions, elevator speeches, and happenstance conversations with the big boss. We also spend as much time on related skills such as critical thinking, teamwork, problem-solving, attitude, and self-confidence as we do on writing and speaking.
Some may call this content “small talk” and “soft skills” but that language diminishes the importance of these characteristics. If you think about which of your bosses or colleagues has been successful, it’s likely the emotionally intelligent ones who have the essential skills that encompass these traits.
Language matters. Don’t minimize the pivotal role that people skills play in organizational success by calling them soft or small. It’s the hard truth that they are largely responsible for creating an effective workplace.
