I had dinner with a friend and between us, we ordered two burgers and one small fries. In addition to our order, we received 15 packets of salt, 27 packets of pepper, 15 pouches of ketchup, and 5 pouches of malt vinegar — none of which we asked for.

When I shared our experience with the manager he seemed unfazed and said that he would “talk to them about it.” I hold out no hope for change.

If a customer provides you with feedback, you should embrace it and see it as a window into a behavior that you may not otherwise be privy to experience. In this case, the inattention to detail and the excessive waste should be a big red flag that other transgressions are occurring. Little things do add up over time, whether it be ketchup packets or other lapses in performance.

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