A few weeks ago, when I did my health insurance renewal, I received a separate form in the mail asking me the number of employees at Leadership Dots. I promptly returned it and replied “one” to the only question the form asked.

This week, four insurance benefit books were delivered to my house by UPS. Each is about 100 pages, and they promptly landed in the recycle bin.

I am not sure why Wellmark bothers to print these books at all — surely the information could be made available online or in print only by request — but if they are mandated to publish them, why ignore the data that they just went through an expense to collect?

Stop collecting data or start using it. Little pockets of waste create a culture that tolerates big amounts of it.

 

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