It’s a sure sign of silos when one part of a process goes live while another part is still in development. My sister in Massachusetts is waiting to file her taxes because the forms aren’t ready yet – as if it was a surprise that a new year was coming. I purchased a new car in August and received my Owner’s Manual last week because it wasn’t printed yet. On a technical assistance call today for a grant – that is due March 3 – we learned that some of the clarifying documents will be posted “soon”.

There is always a temptation to get things to the client as soon as you are able, but sharing incomplete information causes more frustration than it resolves. Take the time to “backward engineer” and plan for all the components of a project that will be needed and construct a release date accordingly. It’s not good to have supporting work-in-progress while simultaneously having the product in the user’s hands. Partially completed work is not ready to go live.

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