On all the trash containers at Walgreens – outside, in the store and in the restrooms – are warning labels about prescriptions but not about the drugs themselves. Walgreens warns customers not to dispose of any packaging or materials related to their prescriptions in these easy-to-access waste bins, presumably to reduce fraud. I never thought of it, but I suppose it would be easier for someone to take the information materials or empty bottle and have enough information to secure a prescription for themselves.

Walgreens doesn’t need to provide these reminders but they have gone the extra step to help protect their customers. Is there a way for you to do the same? ATM receipts do not contain personal information but many other receipts contain membership numbers, names or other identifiers. People toss countless items with their address and account numbers from mailed statements. Electronics packaging can tip off burglars if it is prominently left on the curb.

Your role in a transaction doesn’t stop when money is exchanged. Expand your customer service another step or two to help your customers protect themselves from unintended harm from doing business with you.

About the Author leadership dots by dr. beth triplett

I'm the chief connector at leadership dots where I serve as "the string" for individuals and organizations. Like stringing pearls together to make a necklace, "being the string" is an intentional way of thinking and behaving – making linkages between things that otherwise appear random or unconnected – whether that be supervising a staff, completing a dissertation or advancing a project in the workplace. I share daily leadership dots on my blog to provide examples of “the string” in action. I use the string philosophy through coaching, consulting and teaching to help others build capacity in themselves and their organizations. I craft analogies and metaphors that help people comprehend complex topics and understand their role in the system. My favorite work involves helping those new to supervision or newly promoted supervisors build confidence and learn the skills necessary to effectively lead their team.

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