It’s one thing to have the resources that your clientele needs but another thing to be proactive in making the resources easily accessible. The librarians in Brookline, MA understood that some customers may feel awkward asking for books on sensitive subjects so they compiled a reference list and placed it in library bathrooms.

Topics included birth control, depression, domestic violence, eating disorders, grieving, pregnancy and suicide and were listed on a flyer that read: “We are here to help, but we know some things are hard to ask about. We’ve created these signs to help you navigate whatever you’re going through.” This thoughtful tool may be just what is needed to get a person the help that they need.

Think about what sensitive subjects exist in your organization – either for your customers or employees – and then anticipate how you could approach them in a compassionate and private manner. Aim to make the hard stuff as easy to address as you can.

Thanks to Father Nathan Monk for the post.

About the Author leadership dots by dr. beth triplett

I'm the chief connector at leadership dots where I serve as "the string" for individuals and organizations. Like stringing pearls together to make a necklace, "being the string" is an intentional way of thinking and behaving – making linkages between things that otherwise appear random or unconnected – whether that be supervising a staff, completing a dissertation or advancing a project in the workplace. I share daily leadership dots on my blog to provide examples of “the string” in action. I use the string philosophy through coaching, consulting and teaching to help others build capacity in themselves and their organizations. I craft analogies and metaphors that help people comprehend complex topics and understand their role in the system. My favorite work involves helping those new to supervision or newly promoted supervisors build confidence and learn the skills necessary to effectively lead their team.

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