It’s one thing to have the resources that your clientele needs but another thing to be proactive in making the resources easily accessible. The librarians in Brookline, MA understood that some customers may feel awkward asking for books on sensitive subjects so they compiled a reference list and placed it in library bathrooms.

Topics included birth control, depression, domestic violence, eating disorders, grieving, pregnancy and suicide and were listed on a flyer that read: “We are here to help, but we know some things are hard to ask about. We’ve created these signs to help you navigate whatever you’re going through.” This thoughtful tool may be just what is needed to get a person the help that they need.

Think about what sensitive subjects exist in your organization – either for your customers or employees – and then anticipate how you could approach them in a compassionate and private manner. Aim to make the hard stuff as easy to address as you can.

Thanks to Father Nathan Monk for the post.

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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