I received a pamphlet with my dental insurance bill informing me that if I had questions, I could call a number and receive assistance. What made it catch my eye is that it offered help in 15 different languages.

I wouldn’t think that Delta Dental of Iowa would provide language access services in Arabic, Hindi, Karen, Korean, Laotian, Pennsylvania Dutch, Russian, Serbo-Croatian, Tagalog, Thai and Vietnamese, but interpreters are available without charge for these languages and more. It is a great service for customers, free of charge.

While you may not be able to provide such a broad range of interpreters, is there something you can do to assist those who do not speak English? Perhaps you can provide materials in one or two other languages, provide a FAQ list in multiple languages or collect the names of your staff and key volunteers who could assist in translation.

True service is delivered in a language that can be understood.

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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