I received a pamphlet with my dental insurance bill informing me that if I had questions, I could call a number and receive assistance. What made it catch my eye is that it offered help in 15 different languages.
I wouldn’t think that Delta Dental of Iowa would provide language access services in Arabic, Hindi, Karen, Korean, Laotian, Pennsylvania Dutch, Russian, Serbo-Croatian, Tagalog, Thai and Vietnamese, but interpreters are available without charge for these languages and more. It is a great service for customers, free of charge.
While you may not be able to provide such a broad range of interpreters, is there something you can do to assist those who do not speak English? Perhaps you can provide materials in one or two other languages, provide a FAQ list in multiple languages or collect the names of your staff and key volunteers who could assist in translation.
True service is delivered in a language that can be understood.