What’s a business to do if their main product is difficult to pronounce? That is the challenge facing Greek restauranteurs across the U.S. as American customers see “gyro” and think of pronouncing the “g” as in gyroscope or gyrating.

There are several strategies to alleviate the discomfort patrons may feel, especially those who know it’s not gy-ro but can never remember what it is. Some menus list the items with a picture or a number so diners can just point. But others have become more creative.

A restaurant in New York City named their chain with the phonetic spelling: “The yee-ro joint”. Another’s website has a prominent arrow: “How to pronounce it? – Play to find out!” and then links to the hysterical Jimmy Fallon and Luke Bryan’s official music video: “I don’t know how to pronounce gyro.”

Every organization has something that trips up others. Instead of ignoring it or dealing with the ongoing stumbles, address it head-on in a way that educates but doesn’t embarrass those with the uncertainty.

 

I'm the chief connector at leadership dots where I serve as "the string" for individuals and organizations. Like stringing pearls together to make a necklace, "being the string" is an intentional way of thinking and behaving – making linkages between things that otherwise appear random or unconnected – whether that be supervising a staff, completing a dissertation or advancing a project in the workplace. I share daily leadership dots on my blog to provide examples of “the string” in action. I use the string philosophy through coaching, consulting and teaching to help others build capacity in themselves and their organizations. I craft analogies and metaphors that help people comprehend complex topics and understand their role in the system. My favorite work involves helping those new to supervision or newly promoted supervisors build confidence and learn the skills necessary to effectively lead their team.

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