When a building is first built, there is often a cornerstone placed to commemorate the date of the structure’s origin. How do you acknowledge the ending of a building’s existence?

This was a challenge faced by the recovery and clean-up team after the World Trade Center attacks. After months of excavating and debris removal, the project was coming to an end and the workers needed some way to mark the conclusion of an emotional task. They chose to pay tribute to first responders and others on a cement pillar. The column now resides in the 9-11 Museum as a permanent display.

Recognition can take many forms and certainly does not have to occur on a formal plaque or engraved wall. When you need to acknowledge the efforts of others, remember the adage from Marshall McLuhan: “The medium is the message,” and ensure that there is congruency between the what you want to say and how you say it. For 9-11, there could be nothing more fitting than spray paint on a cement pillar.

I'm the chief connector at leadership dots where I serve as "the string" for individuals and organizations. Like stringing pearls together to make a necklace, "being the string" is an intentional way of thinking and behaving – making linkages between things that otherwise appear random or unconnected – whether that be supervising a staff, completing a dissertation or advancing a project in the workplace. I share daily leadership dots on my blog to provide examples of “the string” in action. I use the string philosophy through coaching, consulting and teaching to help others build capacity in themselves and their organizations. I craft analogies and metaphors that help people comprehend complex topics and understand their role in the system. My favorite work involves helping those new to supervision or newly promoted supervisors build confidence and learn the skills necessary to effectively lead their team.

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