For many people, myself included, dictionaries are about the spelling and looking up how to properly do that vs learning what the meaning or root cause of the word might be. One of my very favorite apps is dictionary.com. It says a lot about how I spend my time!

Having an electronic version makes it nice that I don’t have to lug a big dictionary around with me, but what I really love is the “did you mean?” feature. When you look up words in a print version— presumably because you don’t know how to spell them, you are left with no assistance if you are off the mark. But dictionary.com will provide you with a whole list of related or possible suggestions — and presto you can insert it and be in your way.

Think about how your organization operates. Are you like the print dictionary where all the information is there and fully accessible to clients — IF they know what to ask or where to look? Or are you like the app where you provide all the same resources PLUS anticipate what your clients might really mean and give it to them in that format instead?

There is a reason the print version is yellowing on my shelf.

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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