When I think of customer service, I think of accommodating the needs of people, but lately airports are thinking more broadly than that. Now they are providing special rest areas for traveling pets.

It makes sense that the animals would have a need to “use the facilities” during layovers, and rather than make their owners go through security again, major hubs are installing special “Animal Relief Areas”. 

Facilities come with artificial turf and hoses, and I’m sure a plethora of scents that will make the dogs feel right at home. The one in New York’s Kennedy airport even has a fire hydrant to make dogs inclined to do their business.

Over 2 million animals are booked on commercial planes each year. At least now they’ll have a place to relieve themselves from the stress of flying!

Think about who all your customers are, whether they have two legs or four, and try to provide the best service you can for all of them. 

–beth triplett

Partial source: Wee-lief! Dogs get airport bathrooms of their own from the Associated Press in the Telegraph Herald, May 1, 2016

Animal Relief Area at O’Hare

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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