There is a sign at our local Jimmy John’s sandwich shop that reads:
Proper Apologies Have Three Parts
1. What I did was wrong
2. I feel badly that I hurt you
3. How can I make this better
It is a simple mantra, but powerful one. Often we say “I’m sorry” and expect that to fulfill our obligation or to make things “all better.” I think that Jimmy John’s has the right idea that the apology should go further to truly have impact.
The next time you do something wrong, keep the three parts in mind. It won’t undo the fact that you erred, but it has far more potential to right your relationship with the person you offended.
— beth triplett