We host many events on campus and provide evaluation forms at the conclusion of each of them. Instead of doing elaborate questionnaires or asking about specifics using a Likert rating scale, we have found a more simple model to be more effective.
We ask:
1. What is a praise that you have about today’s visit?
2. What is a wish that you have about today’s visit (I wish you would have…)
Through those two simple questions, we garner a host of useful suggestions and have a good gauge of what visitors are enjoying as well as what needs to be tweaked.
I use the same questions to evaluate my staff retreats, workshops and just about any event I conduct. Maybe the same two questions will engender some good feedback for you, too.
— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com