As my sister was storing her luggage while checking out at a hotel in Singapore, the clerk asked her if she would like to book a Hospitality Room upon her return later in the day. The suite featured a shower and lounge area where people could comfortably change clothes and prepare to leave. In a city with high humidity and long flights to other parts of the world, the room was a welcome treat to freshen up before flying — and best of all, there was no additional charge.
This is a wonderful example of true hospitality — anticipating needs, providing them without being asked, not charging for the extra service. Think about how your organization can do the same.
