Airport restrooms usually are so generic that you don’t even pay attention to them, but not at MSP. The Minneapolis/St. Paul facilities impressed me with their forethought and intentionality in many aspects of design.
For example, instead of a blank wall at the entrance, each restroom featured a different mosaic scene. There were electronic signs helping passengers know if the facility was occupied or vacant. Signs noted the last time a restroom was serviced or gave directions to the next closed facility if one was currently being cleaned. Inside the stall, there was a shelf where people could place their loose items.
Don’t overlook the components of your organization that most take for granted. Making small enhancements in areas where most offerings are standard can amount to noteworthy improvements for your customers.
