In yesterday’s dot, I shared how Nancy Pelosi is able to achieve results. One of the ways she is able to do so is because she masterfully and intentionally seeks to cultivate knowledge about people. (I’ll bet she uses the preferred name I wrote about in dot 2930!)
In Pelosi, Molly Ball writes:
“Not only did she know every one of her members by name – a difficult enough feat in a 435-member body that turns over every two years – but she knew their history, their district, their ideology, their spouse and kids and parents. If she found out your wife was having surgery or you were going through a divorce, she’d call repeatedly to check in. Orchids from her favorite DC florist would appear, for thanks or congratulations or sympathy, before you thought you’d even told anyone what was happening. The most powerful woman in America somehow had time to show up for a child’s school play or a parent’s memorial service. If your mother died, you got a handwritten condolence note along with a poem written long ago by Pelosi’s own mother.”
It’s one thing to cultivate relationships on the surface, but another to put in the extra effort to make them personal. Pelosi’s methods reminded me of the film Erin Brockovich in which the title character knows all about her hundreds of plaintiffs and those connections built the trust that was required to persist in the lawsuit against PG&E, and of Sheldon Yellen, CEO of BELFOR Holdings who handwrites 9,200 cards to employees each year as a way to express his gratitude.
Time is such a precious commodity that often we revert to easier ways of fostering and maintaining relationships: a birthday greeting via Facebook, pre-signed holiday cards, or staffing out correspondence rather than adding personal notes. But the energy invested in really knowing people – and personally showing that you care – goes a long way in building a culture of collaboration and connection that paves the way to work together.
Quote from: Pelosi by Molly Ball, 2020, p. 156