I received a notice from the library that the book I requested was in – but that it was quarantined for three days and I couldn’t get it until Monday. I wish I didn’t know that it was there! Now, all weekend when I’m out in the sun, I’ll be wishing that I had that book I’ve been wanting to read that is just sitting there in the library “de-germifying.”

I’m not questioning their decision to be on the safe side and quarantine it – but I can’t understand at all why they notified me before it was ready. It feels like a “Nah, Nah, Nah” from my childhood days – taunting someone with an item they want that you won’t let them have.

This pandemic is hard enough on everyone but as businesses and services begin to reopen, let’s not lose sight of operating from the customer’s perspective. Good service – as defined by the customer — is still the goal.

I'm the chief connector at leadership dots where I serve as "the string" for individuals and organizations. Like stringing pearls together to make a necklace, "being the string" is an intentional way of thinking and behaving – making linkages between things that otherwise appear random or unconnected – whether that be supervising a staff, completing a dissertation or advancing a project in the workplace. I share daily leadership dots on my blog to provide examples of “the string” in action. I use the string philosophy through coaching, consulting and teaching to help others build capacity in themselves and their organizations. I craft analogies and metaphors that help people comprehend complex topics and understand their role in the system. My favorite work involves helping those new to supervision or newly promoted supervisors build confidence and learn the skills necessary to effectively lead their team.

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