I received a notice from the library that the book I requested was in – but that it was quarantined for three days and I couldn’t get it until Monday. I wish I didn’t know that it was there! Now, all weekend when I’m out in the sun, I’ll be wishing that I had that book I’ve been wanting to read that is just sitting there in the library “de-germifying.”
I’m not questioning their decision to be on the safe side and quarantine it – but I can’t understand at all why they notified me before it was ready. It feels like a “Nah, Nah, Nah” from my childhood days – taunting someone with an item they want that you won’t let them have.
This pandemic is hard enough on everyone but as businesses and services begin to reopen, let’s not lose sight of operating from the customer’s perspective. Good service – as defined by the customer — is still the goal.