Yesterday, I wrote about using humor as part of a branding strategy to help mitigate temporary product shortages (dot #3501). A similar principle can apply when acknowledging staffing challenges.
I have seen many signs asking for latitude or consideration toward the skeleton crews but one of my favorite signs comes from Dunkin’: If you run out of patience, please ask for an application.” It’s a targeted way to remind customers that places are open to hiring — but unable to find candidates at this time.
You could say nothing and let people come to their own conclusions about why the line is slow but better to be explicit about what’s going on. People in line want the output but don’t want to be part of the input. The reminder is good for everyone.
