In class, we read a case study about a hospital administrator who developed a program where employees were to report all mistakes so that processes could be improved and others could learn from them. While the intentions were good, the program wasn’t going so well, as people who complied with the initiative were receiving negative feedback from their colleagues and being chastised for reporting.
A student shared a similar program at their company, only instead of it being framed as “mistakes” or an “error report,” the program was called “Good Catch.” Rather than being shunned, employees were rewarded for pointing out errors or flaws in the process and received both recognition and points that could later be redeemed for prizes. Same idea as in the case, only much better execution.
If you’re fishing for candor and compliance, be sure you’re using the right bait (i.e.: language!).
