A packet of office supplies I received for Christmas came with a note from the seller. In addition to thanking me for my purchase, I was informed that if I was not happy with my order, “NO MATTER HOW LONG IT HAS BEEN” (their caps), to contact them for a replacement or refund, no questions asked! Now, that is a customer service policy!
I doubt many (any) people will return the item given the nature of what it is, but what a reassuring and generous statement to make. The note continued by saying “This product was made with love by Mr. Pen — a group of teachers from Louisiana.” It makes you believe that they would honor their refund policy.
Think about the message you provide to your customers. First, do you thank them for their purchase, and second, do you encourage full satisfaction without restrictions? Intentionally communicating your values is good for business.
