I was having some trouble with synching between my iPhone and Mac so I called Apple Support for assistance. I spoke with an advisor who tried many, many things — to no avail. Through it all, she was delightful and kept apologizing for the delays, but after 90 minutes she relented and called in a Senior Advisor.
It took him about 5 minutes to get a remote connection and understand my problem — and then literally 2 minutes to fix it. Problem solved! After the farewell pleasantries, the total call was 9 minutes.
There is benefit in having enough grit to continually pursue a problem and seek a solution without giving up, but there is also merit in knowing when to ask for help. The wise person is in sync with what is appropriate for that moment.
