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leadership dot #3894: extraneous

My washer and dryer have a handy feature that allows the machines to notify me when a load is finished. It worked well for months, but then LG decided that it needed to give me laundry lessons in addition to the notification. For example: “Your wash is complete. Here’s a tip — the next time you need to sanitize items try using citric acid during the rinse cycle.” While some might find these tidbits helpful, I found them annoying and shut off the messages completely.

Sometimes, too many bells and whistles can turn into nothing but noise. Your message will have more impact if it is delivered with brevity and clarity. Leave out the extraneous.

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