If you’re at a donut shop right next to the airport, chances are you are waiting on a flight to arrive or depart. One Dunkin’ near the Ashville airport took this into account and provided a flight tracking board inside the store.
Their responsiveness keeps customers from fiddling with a tracking app or rushing out earlier than necessary. Flight delayed? No problem; stay and have another cup of coffee and donut.
Monitoring flight schedules is outside the realm of normal bakery operations, but it provides a measure of service and convenience that customers can appreciate. What do your customers want to know when they are with you? Think of their questions and be the one to provide the answers.
Thanks, Amy!
