A local restaurant just did an extensive remodel. As we walked in you could notice the changes immediately: new carpet, new serving areas, new paint, new tables, and new décor. It was impressive – until we went to sit down. It was then that we encountered the seats in the booth that needed more than a cosmetic upgrade; they needed to be tossed. In one instant, all the enhancements were negated.
The last mile can often make or break the entire outcome. A restaurant that remodels but leaves the torn benches invalidates the whole upgrade. The road project that fails to smooth out the transition points still leaves drivers frustrated. The grant with an improper table of contents or budgets that don’t add up casts doubt on the entire document.
Think of the projects that you have been involved with – have you persisted until the very end or left similar loose ends hanging? It’s easy to say that you ran out of time or money or that you are “going” to get to the final details, but releasing something as finished before it truly is done distracts from the overall outcome. Something is only “new” once. If your new comes with flaws, you’ve lost out on the positive reaction that newness should have earned you. Make sure that you’re truly done before you claim to be finished.