At a recent conference, one of the organizers was masterful at addressing the attendees by name. She was able to greet people with their name, and seemed to always remember those she just met. It was impressive.

When someone commented on her skill, she replied: “Remembering someone’s name has exponential ROI (return on investment). It’s worth the effort to take the time to do it.”

She is so right. Greeting people by their name adds an extra level of care to any service interaction. How can you take the time to embed key names into your memory and to use them as often as you are able?

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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